Order Cancellation Policy

At Wacustom Furniture, operated by W & A CUSTOM FURNITURE LLC, we recognize that customers may occasionally need to cancel an order. The guidelines below explain when and how cancellations can be accepted while allowing us to maintain efficient order processing and shipping.

Cancellation Eligibility

Orders may be canceled only before shipment.
If an order has been marked as shipped or has been assigned a tracking number, cancellation is no longer available.

Requests should be submitted within 24 hours of placing the order to improve the likelihood of approval.

Orders identified as Final Sale or Non Cancellable are not eligible for cancellation.

Cancellation may also be declined if the order is already in transit or if unusual or suspected fraudulent activity is detected.

How to Submit a Cancellation Request

Send an email as soon as possible to info@wacustomfurniture.shop.
Include your order number and the reason for cancellation.

If the order has not yet shipped, we will review the request and confirm the cancellation within 1 business day.

Refund Processing

Once a cancellation is approved, the full payment will be refunded to the original payment method within 2 business days.

The refunded amount will typically appear in the original payment account within 5 days depending on your financial institution.

If the order has already shipped, customers should refer to the Refund Policy for return instructions after delivery.

Important Information

Customers are encouraged to carefully review all order details before submitting payment.

If cancellation is requested due to duplicate purchases or incorrect address information, please provide complete details to help us resolve the matter quickly.

W & A CUSTOM FURNITURE LLC reserves the right to refuse cancellation requests that fall outside the stated conditions.

For assistance please contact info@wacustomfurniture.shop.

Contact Us‌

Company Name: W & A CUSTOM FURNITURE LLC

Address: 740 S DEERFIELD AVE, BAY #3 Deerfield Beach FL 33441

Ein:99-0772476

Phone: +1 (661)204-6561

Email: info@wacustomfurniture.shop

Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)

We will respond within 24 hours.